We respect your privacy!
Any and all information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you give to us will be held with the utmost care and will not be used in ways that you have not consented to.
If you have any questions, please feel free to contact us.
Return Policy For All Items Excluding Saddles:
Brighton Feed & Saddlery maintains that all of our products are of the highest quality and are free from any defect in workmanship. Occasionally there will be a faulty product. These items can be returned for repair or replacement within 30 days of receipt. Refunds are available for those items returned in new and unused condition within 30 days of receipt. The amount of the item will be credited to the original account used for the purchase. All returns and exchanges must have a Return Authorization Number. Please call our customer service department at 800-237-0721 to receive a RA number. Shipping is nonrefundable and the customer is responsible for return shipping to our store. We are sorry, but we cannot accept refunds on custom items or special orders that we do not normally stock.
Saddle Return Policy:
If a saddle purchased does not fit you or your horse properly, for whatever reason, please return it within a seven (7) day period for another saddle. Saddle must be returned in the exact condition that you received it in and must have all the parts that were shipped (billets, cinch, stirrups, etc.) If a new saddle shows any wear then we will charge accordingly. If no other saddle or other merchandise is taken in exchange and a full refund is necessary, a 5% fee will be withheld to cover our costs incurred (ie. credit card fees, and administrative costs). THIS APPLIES TO ALL SADDLE REFUNDS WITHOUT EXCEPTION. If a trade was made, and the trade has since been sold, 10% of the amount allowed you for the trade will be kept for a seller's fee. If your horse is hard to fit, we encourage you to bring him to our facility to try the saddles on first hand. Fine products at practical prices and customer satisfaction are our criteria.