|
|
Sales Associate
Department: Retail
Reports to: Showroom Manager, Operations Manager, Owners
Security classification: Level 3
Job Summary and Essential Functions:
-
Greets each customer and makes them aware
of new products and promotions. Helps customers (in-store,
over the phone, or online) find products they are looking
for and makes recommendations based on customer needs. Uses
excellent sales techniques to meet or exceed sales goals.
-
Helps customers at the register as necessary.
Enters transactions accurately and completely.
-
Helps close the registers and store as necessary.
Makes sure registers balance and other closing functions are
properly performed.
-
Performs general floor maintenance and cleaning
in showrooms. Rearranges products on a weekly basis.
-
Monitors inventory turnover and keeps
ordering department informed of reorder needs, customer
requests and suggests products Brighton Feed may wish
to carry or discontinue.
-
Follows up on customer orders and purchases
where necessary.
-
Performs duties with marketing department
where customer contact is a prime responsibility.
-
Takes orders placed over the phone or internet,
pulls product and delivers it to the shipping department.
-
Helps in set-up, sales and tear-down of special
events, booths, sales and clinics.
-
Monitors customers in the store in case they
need assistance or in case of shoplifting.
-
Restocks shelves and maintains merchandising
and visual display standards
Additional Responsibilities:
-
Performs other related duties as assigned.
-
Participates in company sponsored training
and educational sessions
Responsibility and Authority:
-
Money: Failure to handle customers tactfully
could result in cancellation and subsequent loss of goodwill
and profit.
-
Product: Proper display and care of products
in the store to reduce waste and increase profit.
-
Business Contacts: Responsible for maintaining
good customer relations.
-
Equipment: Reasonable care and operation of
standard office equipment and displays
-
High school diploma or equivalent
-
Experience and knowledge of horse and livestock
industry and products.
-
Knowledge of retail sales floor techniques,
floor merchandising techniques and stock control procedures.
-
Ability to spend lots of time on feet on sales
floor.
-
Ability to work well with others and good
customer relations skills. Self-motivated and energetic
-
Knowledge of customer service standards and
procedures.
|
| |
|
|
