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Showroom Manager
Department: Retail Sales
Reports to: Operations Manager, Owners
Security classification: Level 1
Job Summary and Essential Functions:
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Assists customers and makes sales, writes
orders, and answers phone calls as necessary
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Works to ensure Brighton Feed is providing
the best customer service possible
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Plans and implements work schedules of sales
associates and cashiers
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Makes sure showroom is sufficiently staffed
at all times and that all customers are being monitored
and helped
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Assists the Operations Manager to see that
the showroom is staffed with individuals who are competent,
trustworthy, adequately trained for their positions, and
motivated to help the company achieve its goals and objectives.
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Manages and motivates sales associates and
cashiers. When necessary, helps them with sales, discounting,
technical questions, situations, follow-up and personal
issues.
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Maintains the physical presences and appearance
of the new and used inventory and other assets utilized
by the sales department; and maintains a system of internal
controls and operating procedures that will protect these
assets from theft, loss, or unnecessary depreciation
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Oversees arrangement of showroom and product
displays. Makes sure products are attractively displayed,
showroom is rearranged often and kept clean and organized
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Handles customer problems, donation requests,
product returns and other situations.
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Under owner and operations manager guidance
works with inventory, marketing, horseshoeing and warehouse
departments to increase product turnover, profit and customer
satisfaction.
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Suggests product promotions, closeouts and
new products
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Makes sure sales representatives are following
up on orders and sales.
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Position requires at least some Saturday
work days. May be scheduled on a rotating basis.
Additional Responsibilities:
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Performs other related duties as assigned.
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Participates in company sponsored training
and educational sessions
Responsibility and Authority:
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Oversees sales transactions, drawer reconciliation
and customer service
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Supports and enables sales associates and
cashiers to do their jobs correctly and efficiently
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High school diploma or equivalent
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Knowledge of retail sales floor techniques,
floor merchandising techniques and stock control procedures.
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Experience and knowledge of horse and livestock
industry and products preferred.
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Demonstrated managerial abilities and experience.
Ability to work well with others, delegate tasks and lead
a team.
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Excellent customer relations skills, tact
and a friendly, helpful attitude
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Ability to operate a computerized cash register.
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Ability to secure and handle cash.
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Knowledge of basic cash management procedures.
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Possesses excellent analytical and problem
solving abilities
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Strong verbal and written communication
skills, as well as solid presentation skills
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Self motivated, energetic and willing to
take initiative
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Visionary and strategic leadership skills
are essential
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Positive attitude towards change and continuous
improvement of company
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Demonstrates ability to meet deadlines,
set priorities, reprioritize as required, and handle a significant
workload and competing priorities.
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Ability to spend lots of time on feet on
sales floor.
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